The employee also confirmed that with human error, they also had the keys locked inside of their own truck, having to break a window to get inside since the office could not get them one. This was a human choice, a decision from their team, and NOT unforeseen circumstances. Luckily I have physical proof in the form of a recorded statement from the mover who was with us that day confirming that Dumbo did indeed choose to schedule another client before making their commitment to us of the 9am-11am, literally and physically impossible. Their business practices are terrible and their contracts put customers/clients in an almost helpless position.
#Dumbo moving reviews truck and trailers professional
It was a professional email to their team stating my case and questioned the legality of their workers (apparently its a VERY sensitive topic for them). They denied my claim stating that I communicated disrespectfully. When I wrote Dumbo requesting a refund to at least cover our extra expenses that resulted from their human error in scheduling, they refused. Their delays cost myself and my partner hundreds of dollars in losses due to moved appointments, extended hours of workers at our home who had to stay waiting for the movers (6 different workers!) in order to do their jobs. Dumbo Moving and Storage then continued to lie to me about the circumstances even though I have all the the proof in a recorded conversation (submitted to the Better Business Bureau). The actual guys moving us said that even IF they finished the 7am job on time (which would have been 9am), that based on where they physically were, with NO traffic, they would have never been able to honor their arrival time due to the distance alone (logistically impossible). Yet the actual movers (working for Dumbo) informed me that it was because they blew off our contract of the agreed upon 9am-11am and scheduled a 7am client before my move. On the day of the move they claim that their extremely late arrival of 2:20pm was due to 4 accidents and traffic (yet fell perfectly in THEIR desired window of arrival). They had asked my permission weeks prior to my move as to whether or not they could move my arrival window from 9am-11am to 1pm-3pm.
#Dumbo moving reviews truck and trailers full
They make you sign a document multiple times and pay in full and sign again making sure that you are basically hostage to whatever they want giving their clients zero rights to their agreed upon arrival times.
They used this against me when they decided to book another move before mine and lied to me about doing so. This company forces clients to repeatedly sign documents stating that any delays that are non-human error (i.e. WARNING!! WARNING!!! DO NOT USE!!!-ĭISHONEST!!!! UNFAIR, GREEDY, RUDE & POOR LEADERSHIP by the owner with terrible business practices!!